Q: How does your billing cycle work?
A: When you move in, we pro-rate your rent so that it will be due on the 1st of the next month. Your rent will from then on, will be due on the 1st of each month.

Q: I didn't receive a bill and now my rent is late and I have a late fee?
A: We do not send out statements or bills unless special circumstances apply. It is your responsibility to remember your rent is due on the 1st of each month. Please refer to the contract that you signed upon renting the unit. We also offer automatic credit card payments. Come in and sign a form, and we will process the payment on the 1st of each month for you. This is a great time saver for tenants and insures that you will never fall into delinquent status.

Q: I am all moved out of my unit. Do I get a refund?
A: We require a written 10-day notice. Upon vacating, come into the office and we will then inspect the unit. If the unit is clean you will get back the deposit you put down when you rented the unit.

Q: I lost the keys to the lock you sold me, can you open my unit for me?
A: We do not have spare keys to anyone's lock, nor can we cut the lock for you. Unfortunately, you will either have to call a locksmith, or cut the lock off yourself. In the event that you cut the lock yourself, let the manager know so they can be a witness.

Q: Why doesn't my gate code work?
A: Please know on the 10th of each new month, your gate code will not work if you haven't paid for that month.

Q: What forms of payment do you accept?
A: We accept Visa, MasterCard, Discover, and American Express. We also accept checks and or cash, and money orders or cashiers checks.

Q: Do you offer or require insurance for the items I will be storing?
A: We do not offer/provide or require that you have insurance for your goods. This is your sole responsibility. Please note that most homeowners or renters insurance policies will cover the goods that you are storing, check with your insurance agent.

Q: Can I have 24-hour access to my unit?
A: Our gates are open from 7am to 7pm 7 days a week. If you have any questions contact the office.

Q: Will I have access to electricity in my unit?
A: No, none of our units have power.

Q: Why would I need a Climate Controlled unit?
A: If you are planning on storing items that can be affected by the climate or temperature, you would be better storing in a climate controlled unit. Items such as books, candles, antique furniture, pictures and electronics, we recommend that you store in a climate control unit. Please note that a climate controlled unit does not guarantee climate related damage from occurring, but it helps in the prevention.